* All prices on www.BAULuke.com are indicated in EUR.
* The indicated prices for goods do not include delivery costs. Receiving goods at the warehouse is free of charge.
* Usually, the goods are delivered within 1 - 3 business days, but for goods that are specially ordered, according to Article 30, Part 1 of the PTAL, the maximum delivery time is up to 30 days from the moment of concluding a distance contract. For more information about the delivery terms of a specific product, you can call a customer consultant.
* All products on www.BAULuke.com comply with the requirements of the regulatory enactments governing construction.
* We remind you that the consumer has the right, stipulated by law, to file a claim for a product that does not comply with the terms of the contract within 24 months from the date of purchase of the product, taking into account all the requirements stipulated by law.
The warranty period, storage period and expiry date specified by the Manufacturer are valid for the goods offered in the www.BAULuke.com online store, which can be found in the product descriptions, data sheets, or it is possible to ask a www.BAULuke.com consultant. Different products have different warranties and storage periods. If you have any questions, please call a customer consultant by phone at +371 28993365, or by email: info@BAULuke.com
Purchase Terms
In order to avoid unnecessary delays and disputes during the conclusion of the purchase agreement, please familiarize yourself with and accept the most important terms and conditions of purchase of the offered products below:
1. Since the sale of the products offered by www.BAULuke.com takes place through an offer placed on the Internet, in accordance with Article 10 of the Consumer Rights Protection Law of the Republic of Latvia (PTAL), in such a case, when the buyer places an order, a Distance Agreement is concluded between the buyer and the seller.
2. The ordered product can be paid for using a bank transfer, it is also possible to pay in cash upon receipt of the product, or by payment card in the online store or in our office.
3. When placing an order, it is necessary to indicate an e-mail address so that the customer can be sent instructions, an invoice, etc. necessary documentation.
4. When ordering a product, we offer to choose one of two ways to receive the product: free of charge - the ordered product is received at the customer service center at Krustpils Street 6, Riga. Or with delivery - the ordered product is delivered to the specified address. The products are delivered to the front door of the house, without bringing or carrying it, you must ensure the acceptance and unloading of the products. In all cases, the delivery time of the product is agreed upon during the order process.
5. Before you start using the purchased product, please carefully read the product's instructions for use and use the product only in accordance with its manufacturer's instructions, in accordance with the product's properties and intended purposes.
6. If you have changed your mind and decided to cancel the purchase, the Consumer Rights Protection Law of the Republic of Latvia (PTAL) and the regulatory Cabinet of Ministers Regulations No. 255 "Regulations on Distance Contracts" (MK Regulations No. 255) stipulate that the buyer has the right to withdraw from the contract within 14 calendar days from the date of delivery and return the product purchased in the online store to the seller. Article 12, paragraph 11 of the PTAL stipulates that when canceling a purchase in the case of a Distance Contract, "the consumer is responsible for the decrease in the value of the product if the product is used for a purpose other than to determine the nature, properties and operation of the product". We recommend that you keep the original packaging of the product so that when exercising the right of withdrawal in accordance with the provisions of the Distance Contract, the product is not externally mechanically damaged. www.BAULuke.com reserves the right to refuse to accept a product that is not in full package. To agree on the return of the product, please fill out the Cancellation Form and contact us by e-mail: info@BAULuke.com, or by phone +371 28993365, indicating the order number and date.
7. If the product has technical problems during use, the product service will be carried out in accordance with the norms of the Consumer Rights Protection Law of the Republic of Latvia (PTAL). The service time of the product is indicated in its description.
8. Complaints received about the quality of the product will be resolved in accordance with the norms of the Consumer Rights Protection Law of the Republic of Latvia (PTAL), in accordance with the regulatory regulations of the Cabinet of Ministers.
9. We remind you that the norms of the PTAL do not apply to cases when the product is purchased by legal entities.
10. In compliance with the legislative norms of the Republic of Latvia, www.BAULuke.com retains purchase agreements concluded with buyers to the extent necessary for accounting.
In which cases can you not use the right of withdrawal when concluding a distance contract?
When you receive the product, please make sure that it corresponds to the one ordered - manufacturer, model, size, color and other important parameters. If you have chosen to receive the product by courier, in order to avoid misunderstandings, if you notice visible damage to the packaging, please ask the courier to record it on the delivery note. This will help determine whether the product was damaged during delivery! If the product has damaged packaging or it looks suspicious, you have the right not to accept the product at the time of delivery. Remember, when sending the product back, you must ensure that its packaging is such that the product cannot be damaged during transportation. In order to avoid misunderstandings, we also insure the product when sending it back, otherwise you will be responsible for any damage to the product.
When concluding a distance contract, you cannot use the right of withdrawal:
1. if you conclude a contract related to gambling or lottery services;
2. if you are delivered a product that is perishable or has recently expired;
3. if the product is made to your specifications or the product is clearly personalized;
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